GAO: VA Health Care: Additional Action Needed to Assess the Medical Scribe Pilot

Fast Facts

Medical scribes help doctors by entering patient information—like symptoms and treatment plans—into electronic health records during visits. This allows doctors to focus more on treating patients and less on taking notes.

Veterans Affairs piloted the use of scribes in 11 of its medical centers from 2020-2022. Scribes assisted providers in the cardiology, orthopedic, and emergency departments—updating electronic health records in real-time during patient visits.

VA addressed 4 of 5 best practices for pilot design, such as creating a plan to evaluate it. But VA didn’t look at how or whether the pilot could be expanded. We recommended VA do so…

Access the full 31-page report here.

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