Tag: Customer Experience (CX)

VA awards Veteran Facing Services Digital Health Modernization task

SDVOSB Magnum Opus (MO) beat out three other bidders to win a 1-year, $3.8M task from the Department of Veterans Affairs to provide digital...

VA taps Patient Experience Lead for Deputy Executive Health System Director...

Mike Renfrow, an industry leader with a background in patient experience and modernization at the Department of Veterans Affairs (VA), has taken on a...

GovernmentCIO: How CMS’s eMedicare Data Store is Improving the Customer Experience

"The Center for Medicare and Medicaid Services is personalizing and improving the Medicare beneficiary experience with an upcoming eMedicare customer data store called the...

VA awards 5-year Veterans Experience Office (VEO) Embedding CX through Certification...

Service-disabled Veteran-owned small business Technical Assent, a leading provider of Experience Design, Solution Implementation, and Service Management, has been awarded a $2.3M 5-year single-award...

Video: Customer Experience from a Leader Perspective – Interview with VA’s...

Interview with Barbara Morton, Deputy Chief of Veterans' Experience at US Department of Veterans Affairs (VA). Watch the video here. Source: Customer Experience from a...

VA Launches Redesigned ‘My VA’ Dashboard

"To better engage and serve Veterans, the Department of Veterans Affairs (VA) Office of Information and Technology (OIT) recently launched a redesigned ‘My VA’...

GovernmentCIO: Digital Services Improve CMS Call Center Operations

"COVID-19 spurred a mass transition to a virtual environment, with public-facing federal agencies' customer service phone lines experiencing large influxes of incoming queries about...

MHS: Revamped Virtual Med Center Makes Health Care Feel Like a...

"Years ago, going to a medical appointment required driving across town to see a doctor or other provider in person." "But these days, military veterans...

RMA Associates recruits Clif Williams for Chief Client Experience Officer (CXO)

Clif Williams, an industry leader with experience serving the Federal healthcare market, including experience supporting CMS, has taken on a new challenge as Chief...

Chief Veterans Experience Officer discusses CX, HCD role in VA’s dramatic...

“New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the...