Tag: Customer Experience (CX)

Kaiser Health News: New Federal Rules will let Patients put Medical...

"Federal officials on Monday released groundbreaking rules that will let patients download their electronic health records and other health care data onto their smartphones…" "Officials...

MobiHealth News: HHS’ final interoperability rules standardize APIs for patient health...

"This morning the US Department of Health and Human Services dropped its long-awaited final rules on interoperability, information blocking and patient access." "While the two...

GovernmentCIO: What USDS is Doing to Support Patient, Provider Access to...

"When Healthcare.gov crashed in 2014, the U.S. Digital Service was assembled as a call to action. Since then, the federal tech service has worked...

GovernmentCIO: VA Website Redesign Essential for Improved Customer Experience

“Veterans Affairs CTO Charles Worthington held up a process of iterative testing and user-centered design as essential to redesigning the agency’s website.” “Discussing the VA’s...

Update: VA Draft RFP: Customer Experience, DevOps, and Agile Releases (CEDAR)...

Updated March 2, 2020 Solicitation: 36C10B20R0013 The CEDAR Indefinite Delivery Indefinite Quantity (IDIQ) acquisition will be a VA-wide vehicle providing VA offices and components with commercial,...

mHealth Intelligence: VA Urged to Use More Telehealth to Meet Vets’...

"The Department of Veterans Affairs Needs to prioritize and increase telehealth spending to meet the growing demand for long-term care for veterans, according to...

HealthITBuzz: Final HHS Report Delivers a Strategy to Reduce EHR Burden

"Today, the U.S. Department of Health and Human Services (HHS) released a comprehensive strategy to reduce the regulatory and administrative burden related to the...

Interview: VA driving the customer to center of IT projects

"The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones." "The two agencies are...

Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to...

"Not everyone lives in a city. Those in rural areas often have to deal with a shortage of medical practitioners. That includes veterans. The...

VA: VA Modernization and transformation efforts focus on customer needs

“… At the heart of this Modernization journey are the Veterans. Together, VA employees and partners are enabling Veterans to more easily access the...