Tag: Customer Experience (CX)

Press Release: ThoughtWorks Partners with VA to Launch VANotify, Adding Digital...

"ThoughtWorks, a global software consultancy, in partnership with the Department of Veterans Affairs (VA), and Office of Information and Technology (OIT), developed and launched...

Press Release: Live IT Support Kiosks and Smart Lockers Installed in...

"HumanTouch, LLC has installed live-technician kiosks at Federal health agency campuses to support their increased IT needs due to Covid-19. The Connect2IT! Kiosk allows...

CMS: CMS Puts Patients Over Paperwork with New Rule that Addresses...

“Today, the Centers for Medicare & Medicaid Services (CMS) finalized a signature accomplishment of the new Office of Burden Reduction & Health Informatics (OBRHI)....

DigitalVA: Lighthouse APIs Provide Solutions to Improve the Veteran Experience

"The Lighthouse Application Programming Interface (API) platform provides a portfolio of public-facing APIs, allowing third parties to “plug into” the Department of Veterans Affairs...

Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

"Program offices at the Health and Human Services Department will be getting graded on the accessibility and user-friendly state of their websites with a...

Customer Experience Taking Priority at Veterans Affairs and Across Government

This interview with Barbara C. Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs (VA) discusses the value of the customer, and employee...

DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly

“As part of the Department of Veterans Affairs (VA’s) Digital Transformation, we digitized and transformed paper benefit claims into the Veterans Benefits Management System...

DOD/VA PHR is key to increasing patient engagement and military readiness...

"As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless...

Press Release: VA launches single access point to all VA contact...

"The U.S. Department of Veterans Affairs (VA) announced today, the formal launch of 1-800-MyVA411 (1-800-698-2411), a single access point to all VA contact centers. The...

VAntage Point: VA Profile allows Veterans to update contact information on...

“VA is empowering Veterans to manage their information through a simplified, personalized experience on VA.gov, called VA Profile. Once signed into the VA.gov website,...