Tag: Customer Experience (CX)

Update: VA extends Schedule for Customer Experience, DevOps, and Agile Releases...

Updated September 14, 2020 Notice ID: 36C10B20R0013 "This notification is to all Offerors who submitted a response to this Request for Proposal.  As the Government is...

HHS taps a new Chief Experience Officer

Emily Mella, a rising leader at HHS with demonstrated success leading strategy development, communications, and implementation planning for cross-agency change initiatives, has taken on...

Federal News Network: VA found a fast solution to its growing...

"When the call centers at the Department of Veterans Affairs experienced a surge at the beginning of the pandemic, the agency didn’t try to...

Nextgov: Veterans’ Experiences with VA’s Health Care System Improve

"A wide-scale study of more than 1 million veterans indicates veterans receiving care from the Department of Veterans Affairs’ internal health care system compares...

Event Replay: Effective Citizen Outreach Communicating Through the Coronavirus Pandemic &...

This event with VA’s Margarita Devlin, Principal Deputy Under Secretary for Benefits, is focused on effective citizen outreach. Watch the video here. Source: Effective Citizen...

Event Recap: Technology Transformation Services (TTS) Impact Summit Series (Kickoff) with...

How does human-centered design work in government? Here, Presidential Innovation Fellow Nina Walia talks about what it takes to "hardwire" personalized customer experience (CX)...

VA announces new Artificial Intelligence platform designed to enhance customer service

“The U.S. Department of Veterans Affairs (VA) announced today a new artificial intelligence platform designed to enhance customer service and provide timely responses to...

Press Release: VA’s Board of Veterans’ Appeals reaches appeal decisions goal...

"The U.S. Department of Veterans Affairs (VA) announced today the Board of Veterans’ Appeals (Board) has exceeded its annual goal of issuing 91,500 appeals...

Opinion: Improving Veterans’ Digital Experience Across Presidential Administrations

“… While many government projects would have spent years developing a large, grand solution to unveil at the end, Marina and her team intentionally...

HHS awards Grants QSMO Seamless User Experience and Risk Management task

8(a) small business United Solutions has been awarded a 3-year $4M task with the Department of Health and Human Services for Grants QSMO Seamless...