Tag: Customer Experience (CX)

Interview: VA driving the customer to center of IT projects

"The Small Business Administration and the Department of Veterans Affairs are asking their technology employees to step outside their comfort zones." "The two agencies are...

Podcast: VA’s Executive Director, Office of Rural Health discusses initiative to...

"Not everyone lives in a city. Those in rural areas often have to deal with a shortage of medical practitioners. That includes veterans. The...

VA: VA Modernization and transformation efforts focus on customer needs

“… At the heart of this Modernization journey are the Veterans. Together, VA employees and partners are enabling Veterans to more easily access the...

Halfaker Raising the Bar for Customer Satisfaction at VA

"Customer Experience (CX) and its components are hot topics in IT and business right now, with terms like 'customer journey,' 'brand touchpoints,' and 'customer...

Press Release: ISeeYouCare, Inc. Announces Strategic Alliance Partnership with Unissant, Inc.

"ISeeYouCare has entered into a Strategic Alliance Agreement with Unissant, Inc. for the company’s award-winning Universal Smart Health Card Data Management System. In addition...

VA RFI: Managed Services for the VA Enterprise Contact Center Services...

Solicitation: 36C10A20Q0039 The purpose of this RFI is to identify qualified contractors, who are able to meet VA s requirements for a unified, managed, enterprise-wide...

USDS Experts from VA, HHS say Design With, Not For, Users

"The government needs to provide products and digital services that allow users to easily accomplish what they need to do, according to experts from...

VA: Veteran improvements were the focus for Modernization Fair

"Veteran improvements were the focus of a modernization fair held Jan. 29 at the VA Central Office in Washington, D.C." "The fair highlighted Veteran improvements...

Nextgov: The VA’s First Chief Innovation Officer Aims to Speed Up...

"The Veterans Affairs Department’s Innovation Center has been around for a little longer than a decade, but it’s undergoing a propulsive transformation prompted by...

FCW: Delivering the authentication experience that veterans deserve

"According to a 2019 Gallup poll, the Department of Veterans Affairs ranked as America's least favorite federal agency for the fourth year in a...