Tag: Customer Experience (CX)

DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement...

"As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless...

Agencies including VA and CMS improving in CX but need to...

"All things considered, the state of federal customer experience is looking better this year." "Using his organization’s in-house CX Index of quality and customer loyalty,...

Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies

“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the...

Press Release: HighPoint Partners with UiPath to Improve Citizen Experiences through...

"HighPoint, a provider of IT and digital services for government agencies, announced today that it is partnering with robotic process automation (RPA) software provider,...

Federal News Network Newscast: VA needs better data to serve increasing...

"The veterans population, thanks to changes in military policy and what may have occurred after military life, has growing numbers of lesbian, gay, bisexual...

VA VCE seeking Executive Director Multi-Channel Technology

"This position serves as the Director of Multi-Channel Technology in VEO in Washington, DC. The Veterans Experience Office is a key transformational vehicle with...

VA’s Deputy Chief Veterans Experience Officer discusses How the VA Increased...

"As the coronavirus pandemic unfolded this spring, the Department of Veterans Affairs had to rapidly scale up its networking resources to support telehealth appointments...

VHA Launches Women’s Health Accreditation Management (WHAM) Project, built on the...

"A few weeks ago, a very exciting modernization project made its way into production at VHA. The Women's Health Accreditation Management or WHAM project,...

How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across...

"As the previous President’s Management Agenda expires and the nation awaits a decision to determine the next presidential administration, the leaders of the current...

Federal News Network: VA cooking up new guide of CX strategies...

"Customer experience is a tried and true business practice at the Department of Veterans Affairs, and the agency is preparing to soon share some...