Tag: Customer Experience (CX)

VA: VA rolls out simplified travel reimbursement system for Veterans, beneficiaries

“The U.S. Department of Veterans Affairs (VA) is rolling out a new system in July for Veterans and eligible beneficiaries to submit and track...

GovernmentCIO: How the VA’s Approach to Human-Centered Design Improved Veterans’ Experience

"The Department of Veterans Affairs saw a 25% increase in trust with the department when it switched to a human-centered design (HCD) approach to...

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

"Amid a focus on adapting to the COVID-19 pandemic and building out its emergency care network to care for a new influx of patients,...

Connecting Vets: As VA leans on telehealth during pandemic, rural and...

"The Department of Veterans Affairs is increasingly depending on telehealth, including online and phone appointments, during the coronavirus pandemic, with plans to expand. But...

Nextgov Critical Update Newscast: COVID-19 Challenges Test Veterans Affairs’ Customer Experience...

"Among the largest federal agencies, the Veterans Affairs Department’s mission is also among the most complex, providing health care to tens of millions of...

Press Release: VA health IT innovations receive high marks for impact...

"The U.S. Department of Veterans Affairs (VA) was recognized, early June, for delivering results in the federal health information technology (IT) community as part...

VA Cancels RFI for Managed Services for the VA Enterprise Contact...

Updated June 11, 2020 Subject action for Managed Services for the Department of Veterans Affairs Enterprise Contact Center Solution is cancelled.  The Government does not...

Video: ReImagine HHS Grants initiative lead discusses priority for user engagement

"Michael Peckham, ReImagine HHS Grants Initiative Lead at the Department of Health & Human Services, describes how HHS is reinventing grants management by prioritizing...

VA releases final RFP for Customer Experience, DevOps, and Agile Releases...

Updated June 5, 2020 The final CEDAR Request for Proposal (RFP) has been released and includes five attachments 001 through 005 outlined in Section D.1...

VA Press Release: VA OIT’s Customer Satisfaction Scores Continue to Rise...

"As the Office of Information and Technology (OIT) continues rise to the challenge to support the Department of Veterans Affairs’ (VA) response to the...