Tag: Customer Experience (CX)

FCW: Delivering the authentication experience that veterans deserve

"According to a 2019 Gallup poll, the Department of Veterans Affairs ranked as America's least favorite federal agency for the fourth year in a...

HealthLeaders Media: CMS to Combine, Standardize Compare Tools

"The Medicare website will combine its eight separate Compare tools under one combined, standardized and simplified format in the coming months, the Centers for...

MeriTalk: VA Official Details Behind-the-Scenes Efforts to Boost Service Delivery

"The Department of Veterans Affairs (VA) is often spotlighted for its veteran-facing modernization efforts aimed at better service delivery, but as Undersecretary for Veterans...

Apple and Microsoft to attend meeting with HHS focused on promoting...

"Apple and Microsoft will each be sending a representative to a meeting on Monday hosted by a group that’s supporting efforts by the Department...

Cussatt says VA Addressing Promise and Challenges of Patient Data Continuity

"The Department of Veterans Affairs manages one of the largest health care networks in the U.S. and is in the midst of a broad-reaching...

Interview: VA’s Neil Evans says Agency seeing substantial growth in telehealth,...

“The U.S. Department of veterans affairs has been making major investments in innovating its technology and infrastructure in recent years.” “There's the massive electronic health...

Stars and Stripes: VA inspector general warns long wait times could...

“Department of Veterans Affairs patients seeking private sector health care saw a nearly two-month delay for medical appointments in 2018 and the problem could...

GAO says VA Faces Challenges with Racial Health Equity, Health Disparities

“Twenty-two percent of the patient population at the Department of Veterans Affairs (VA) is black, and yet the health system still experiences challenges in...

VA taps Deputy Director for Patient Experience

Michael Renfrow, a leader in patient experience, customer experience, leadership coaching, strategic planning, change management, and enterprise-wide program management, who has supported VA through...