Tag: Customer Experience (CX)

Nextgov: HHS Websites Will Get Customer Experience Scores in 2021

"Program offices at the Health and Human Services Department will be getting graded on the accessibility and user-friendly state of their websites with a...

Customer Experience Taking Priority at Veterans Affairs and Across Government

This interview with Barbara C. Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs (VA) discusses the value of the customer, and employee...

DigitalVA: OIT Keeps Veterans’ Benefit Applications Moving Quickly

“As part of the Department of Veterans Affairs (VA’s) Digital Transformation, we digitized and transformed paper benefit claims into the Veterans Benefits Management System...

DOD/VA PHR is key to increasing patient engagement and military readiness...

"As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless...

Press Release: VA launches single access point to all VA contact...

"The U.S. Department of Veterans Affairs (VA) announced today, the formal launch of 1-800-MyVA411 (1-800-698-2411), a single access point to all VA contact centers. The...

VAntage Point: VA Profile allows Veterans to update contact information on...

“VA is empowering Veterans to manage their information through a simplified, personalized experience on VA.gov, called VA Profile. Once signed into the VA.gov website,...

DVIDS: DOD/VA Personal Health Record is key to increasing patient engagement...

"As Military Health System providers, ensuring the readiness of service members is our number-one priority. None of us, however, were ready for 2020’s relentless...

Agencies including VA and CMS improving in CX but need to...

"All things considered, the state of federal customer experience is looking better this year." "Using his organization’s in-house CX Index of quality and customer loyalty,...

Customer Experience Leaders from VA Leave ‘CX Cookbook’ for Agencies

“For the last two years, Veterans Affairs Department Chief Veterans Experience Officer Lynda Davis and Deputy Chief Veterans Experience Officer Barbara Morton stewarded the...

Press Release: HighPoint Partners with UiPath to Improve Citizen Experiences through...

"HighPoint, a provider of IT and digital services for government agencies, announced today that it is partnering with robotic process automation (RPA) software provider,...