Tag: Customer Experience (CX)

Federal News Network Newscast: VA needs better data to serve increasing...

"The veterans population, thanks to changes in military policy and what may have occurred after military life, has growing numbers of lesbian, gay, bisexual...

VA’s Deputy Chief Veterans Experience Officer discusses How the VA Increased...

"As the coronavirus pandemic unfolded this spring, the Department of Veterans Affairs had to rapidly scale up its networking resources to support telehealth appointments...

VHA Launches Women’s Health Accreditation Management (WHAM) Project, built on the...

"A few weeks ago, a very exciting modernization project made its way into production at VHA. The Women's Health Accreditation Management or WHAM project,...

How Customer Experience Leaders Are ‘Hardwiring’ CX at VA and Across...

"As the previous President’s Management Agenda expires and the nation awaits a decision to determine the next presidential administration, the leaders of the current...

Federal News Network: VA cooking up new guide of CX strategies...

"Customer experience is a tried and true business practice at the Department of Veterans Affairs, and the agency is preparing to soon share some...

Federal News Network: How VBA turned customer feedback into new legislation...

“The Department of Veterans Affairs has been collecting feedback from its customers for years, but those phone surveys and comments from veterans took on...

‘As-a-Service’ Models Key to Improving Customer Experience at VA, DHA

"Federal IT leaders are modernizing their IT infrastructure with multi-cloud environments, 'as-a-service' approaches and other ways of iteratively updating systems to deliver more seamless...

Cerner: Placing Veterans and Service members at the center of their...

"At Cerner Government Services (CGS) we are working with the Department of Veterans Affairs (VA), the Department of Defense (DoD), and the U.S. Coast...

3 Ways Agencies like VA Can Improve Customer Experience

"Federal agencies have plenty of room to improve their collective customer experience, but some—even amid a pandemic—have met challenges with agility, innovation and improvements...

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability...

Notice ID: 36C10X20Q0177 Contract: 36C10X20P0117 This activity proposes to negotiate a non-competitive award (sole-source) with Magnum Opus, a Service-Disabled Veteran-Owned Small Business (SDVOSB), for the procurement...