Tag: Human-Centered Design (HCD)

Chief Veterans Experience Officer discusses CX, HCD role in VA’s dramatic...

“New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the...

CMS RFQ: Human Centered Design

RFQ ID: RFQ1494360 "Through the contractor’s effort and collaboration with product teams, the organization expects to drive products and services that more effectively support the...

Video: Deputy CTO at VA OI&T says the Agency is optimizing...

“The Department of Veterans Affairs (VA) is applying human-centered design to its offerings. The agency says it saw a 25% increase in trust in...

GovernmentCIO: CMS Cloud Dashboards Get Revamp with Human-Centered Design

“CMS IT officials presented revamped tools they produced to help manage internal cloud solutions and adoption during Tuesday’s CMS Tech Topics event. The session...

GovernmentCIO Newscast: Listen: Human-Centered Design Drives Veteran Experience Strategies

"An attorney by trade who saw opportunity to improve the lives of veterans nationwide, Veterans Experience Office's Barbara Morton applies human touches to all...

Leaders from from HHS, CMS, NIH, DHA discuss Federal Health IT’s...

"Federal health IT leaders are focusing on data, security, emerging technologies and human-centered design as some of their top priorities in the near term." "At...

How Agile Approaches – including CIO-SP4 Review – Get to Better...

"Federal information technology officials often prioritize better serving their customers’ needs, and creating human-centered design in their products and attribute Agile methodologies as key...

VA awards Customer Experience (CX) and Human Centered Design (HCD) capability...

Notice ID: 36C10X20Q0177 Contract: 36C10X20P0117 This activity proposes to negotiate a non-competitive award (sole-source) with Magnum Opus, a Service-Disabled Veteran-Owned Small Business (SDVOSB), for the procurement...

GovernmentCIO: VA Redefining Health Care Delivery Amid COVID-19 Epidemic

"Amid a focus on adapting to the COVID-19 pandemic and building out its emergency care network to care for a new influx of patients,...

Disabled Veterans: Anonymous VR&E ‘Insider’ Sounds Off On Recent VA Rebranding

“Many veterans are sounding off on the name change for VA Vocational Rehabilitation and Employment including insiders providing solid feedback we all must consider…” “So,...